Privacy Policy

1. Information We Collect

When you place an order, we collect the information needed to fulfil it: your name, phone number, email (if provided), and the recipient's name, phone number, and delivery address or pickup preference. If you add a gift card message, we store the text you provide so it can be included with your order.

2. How We Use Your Information

• To process, package, and deliver your order.
• To contact you about order status, packaging quotes, and payment.
• To respond to questions sent through our contact form.
• To improve our catalogue and store experience.

We do not sell your personal information to third parties.

3. Payment Processing

Online payments (Mobile Money and Bank Transfer) are processed by Paystack, a third-party payment provider. We do not see or store your full card, Mobile Money PIN, or banking credentials — these are handled directly by Paystack under their own privacy and security policies.

4. Data Storage

Order and account information is stored securely using our hosting and database providers. We keep order records for as long as needed to fulfil orders, handle disputes, and meet accounting requirements.

5. Cookies

We use minimal local storage in your browser to remember your shopping cart between visits. We do not use tracking cookies for advertising.

6. Your Rights

You can ask us to correct or delete personal information we hold about you, subject to what we're legally required to retain (e.g. order records for accounting). Contact us using the details below to make a request.

7. Children's Privacy

Our store is not directed at children, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

9. Contact Us

Questions about this policy? Reach us on 024 031 6093.